ISO/IEC 20000-1:2011 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements. (08.09.2011)
ISO 20000-1:2011, Information technology -- Service management
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Metatiedot
| Lisenssi | Other |
| Luotu | 2014-07-14 |
| Muokattu | 2018-01-15 |
| Tyyppi | Interoperability Tools |
| Saatavuus | open |
Avainsanat ja alueet
Resurssit (1)
| Nimi | Formaatti | Koko | Esikatselu |
|---|---|---|---|
| ISO 20000-1:2011, Information technology -- Service management 1.0.0 | - |